Privacy Policy
Last updated: 30 June 2026
Munene-Pen (“we”, “us”, or “our”) respects your privacy. This policy explains what information we collect when you use our website at munenepen.co.ke, inquire about our services, or become a client, and how we use and protect it.
1. Information we collect
When you submit an inquiry or reserve a slot, we may collect:
- Your name, email address, and phone number
- Details about your project, course, deadline, and referencing requirements
- Payment references (M-Pesa confirmation codes, bank transfer references, and invoice numbers)
- Communications you send us via email, WhatsApp, or our client portal
- Basic technical data such as browser type and pages visited (through standard server logs)
2. How we use your information
We use your information to:
- Respond to inquiries and provide quotations
- Process onboarding payments and issue invoices or receipts
- Deliver research and writing services you have commissioned
- Coordinate with your assigned desk team and share project milestones
- Comply with legal obligations and resolve disputes
We do not sell your personal data to third parties.
3. Confidentiality
Client work is handled confidentially. We do not publish, share, or reuse your briefs, drafts, or completed documents except as needed to deliver your project or as required by law. Team members with access to your files are bound by confidentiality obligations.
4. Data storage and security
We store client records and project files on secure systems with access limited to authorised personnel. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.
5. Sharing with third parties
We may share limited information with:
- Payment processors (e.g. Safaricom M-Pesa, your bank) to confirm transactions
- Technology providers that host our website or client portal, under confidentiality terms
- Regulators or law enforcement when legally required
6. Data retention
We retain inquiry and client records for as long as needed to provide services, meet accounting requirements, and resolve any follow-up matters. You may request deletion of non-essential data after your engagement ends, subject to legal retention obligations.
7. Your rights
Under applicable Kenyan data protection law, you may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at hello@munene-pen.co.ke.
8. Cookies
Our website may use local storage or similar technologies to remember preferences (such as slot counters in demo mode). We do not use third-party advertising cookies.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will reflect any changes. Continued use of our services after an update constitutes acceptance of the revised policy.
10. Contact
Questions about this Privacy Policy may be directed to:
Munene-Pen
Email: hello@munene-pen.co.ke
Website: munenepen.co.ke